SW/App/Cloud Tech Support Associate

THE WORK: Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve engaging with Workstation Support in a way that fosters growth and collaboration. We invite you to join us in making a meaningful impact and advancing your expertise in a welcoming environment.

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and data integrity.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in Workstation Support.
• Advanced proficiency in Microsoft Windows Desktop Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in troubleshooting hardware and software issues.
• Beginner proficiency in network connectivity support.
• Advanced proficiency in customer service and communication skills.
• Intermediate proficiency in system performance monitoring.
• Beginner proficiency in documentation and reporting.