Sales Trainer & Quality Coach with German Language C1/C2

The Sales Trainer & Quality Coach plays a critical role in driving sales performance and customer experience excellence. This position is responsible for delivering client-specific sales training while also ensuring consistent quality standards through structured quality assurance and coaching.

Partnering closely with Operations, Quality, and Client stakeholders, the role supports onboarding, continuous development, and performance improvement initiatives that directly impact revenue, efficiency, and customer satisfaction. The role operates with moderate supervision and exercises independent judgment in training design, coaching, and quality evaluation.

• Key Responsibilities

Training & Development

• Deliver comprehensive, client-specific onboarding and ongoing sales training for new and tenured employees
• Facilitate targeted, skills-based coaching aligned to weekly, monthly, and quarterly sales and performance targets
• Design, adapt, and deliver learning programs that support multiple sales motions, products, and customer journeys
• Create and maintain training materials aligned with client updates, system changes, and best practices
• Promote a culture of continuous learning and accountability for performance improvement

Quality Assurance & Coaching

• Conduct regular quality evaluations of sales and customer interactions using defined QA frameworks and scorecards
• Analyze quality outcomes, sales performance data, and customer experience trends to identify coaching opportunities
• Provide structured, actionable feedback to improve sales effectiveness, compliance, and customer satisfaction
• Track and measure the impact of training and coaching interventions on performance and quality metrics
• Ensure strong alignment between quality standards, training content, and client expectations

Data, Stakeholder & Process Collaboration

• Analyze performance and quality data to develop strategic sales plays and best practices by client or territory
• Partner with internal and external stakeholders to enhance sales processes, tools, and CRM usage
• Collaborate with Quality, Operations, and Client teams to support continuous improvement initiatives
• Maintain strong working relationships to ensure client needs and business goals are clearly understood and supported
• Stay current on client products, services, and market changes to ensure training relevance and effectiveness

Candidate Profile

Experience & Background

• Bachelor’s degree or equivalent professional experience preferred
• Minimum 3 years’ experience in training, coaching, or quality-related roles
• Recognized subject matter expert with the ability to influence and coach peers
• Experience in high-volume calling or sales environments preferred
• Prior exposure to quality evaluation or performance coaching strongly preferred

Skills & Competencies

• Strong understanding of sales techniques, customer experience principles, and quality standards
• Experience with CRM platforms strongly preferred
• Strong MS Office skills, particularly Excel and PowerPoint
• Ability to manage multiple priorities and projects simultaneously
• Analytical mindset with the ability to translate data into actionable coaching strategies
• Confident communicator capable of engaging diverse audiences
• High attention to detail with strong written and verbal communication skills

Language & Work Arrangement

• Fluency in German & English (C1 required)
• Hybrid working model with regular on-site presence required in Sofia, Bulgaria